Hi Elvin T, Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. Hopefully we can get this installed before the hot weather starts. Thanks, UPDATE: Brivis have contacted me and they're "investigating" but i don't know what they need to investigate when the photos are self explanatory. We contacted customer service to find out if we are still under warranty. Escalated the matter to the team leader, no outcome. Disgraceful customer service, communication and processes. The sounds may indicate a mechanical problem or an airflow reductions. Brivis products come with a guarantee of up to 10 years. But when spr...Read more, We are sorry to hear of the issues you have faced with your unit and have sent a private message to discuss the matter further.... Read more. Only fan working. Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. Very friendly and responsive to my questions on my cooling system. A second visit over a week later resulted in some repair work being done, but again they didn't have the parts to complete the job. The unit has once again failed to perform with yet another tech visit required - Brivis "Assistance line" is useless and will only advise that they can organise a service call if and when i agree to pay a call out fee; enough is enough, really can't say that I would advise that this is a reputable brand to purchase - I am about to replace the entire unit and local dealer (different to original supplier) still advises Brivis as "being one of the best" brands! Shoddy product, shoddy service. Whistling, humming, rumbling, squeaking noises and rattles aren’t normal. Right...I m pretty sure they will probably charge me a "call out fee" on top to fix the heater that is under warranty.Never again with these guys. My ducted heating did not turn on. Thanks for getting in touch, we're sorry to hear of your experience. Tried to have a fault looked at and told 6 weeks...really, it's the middle of winter and I'm told "sorry just the way it is", Thank you for the review Adam, we are sorry to hear of your experience and we would like to investigate further for you. Brivis is the market leader and has been designing and manufacturing climate systems in Australia for 50 years. Then the heater stopped working again after few weeks. Brivis, Rinnai, shoddy product, shoddy business practice. Thanks, I have been told that head office will ring me and I would receive email confirmation of my repair requests. It is 3-4 degrees in the morning at the moment and we have been without any heat for 2 days. Finally I thought I Will fix my cost and published my experience with Brivis products. Don’t bother with these ridiculous people. We would like to know more information about this. Still hums- evious owner spent over $1,000 on repairs 2 years ago. Due to lockdown, they came in October. I have now called Brivis again to start the process again- Charged $287.85 for service plus surcharge and got a sales pitch from the tech and lies from Rinnai. I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. I talked to Brivis, they said contact installation team .lnstall team said unit comes as one piece and not assembling they are not responsible.Again i contacted Brivis team , firstly They said may be reason not to do regular service( may be meaning nut or bolt loosen not to do regular service). Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. Rinnai Australia. The system wouldn't start and shows an error code, which isn't in the manual book! To keep them functioning as they should, seek out regular maintenance from Maroondah Air Services. I could tell as soon as i saw it. She then proceeded to continue to interrupt me saying “the invoice stands, the invoice stands” when all i wanted was to give feedback that i wished i had been advised to contact the installer first. in "we would never touch a unit that old." It has now been 6 weeks of no central heating. Contacted installer. ian would be in touch etc. Unit only 13 years old. Now we have just passed the 5 yrs. From this point on, over the ensuing 7 year period the unit has repeatedly failed (around 10 or more service calls) with various errors being recorded, these errors point to main electronic board failure/s - 1... board has been replaced U/W but ensuing visits to reset electronics have been chargeable and been paid to local Brivis service agent! When I... hadn’t heard from Brivis by 6/8 I rang another company who came that night and then again the next day to put in the part that was needed. They can be reached on 1300 555 545 (option 3). Fan will not switch off and the instructions for the touch are pretty vague on FAQ. Then they sent a local repair shop to come and work on it. Its a Brivis thermostat, so naturally I called Brivis. They can be reached on 1300 555 545 (option 3). Definitions The terms listed below shall have the following meanings: 1. ... Read more, New Brivis SP530IXA unit. Because its Glued, who did it? I called Brivis and they said it’s because I need a new one. It is not covered by warranty .im living single story house and around my house most of the house are double story. Due to the cold weather we need it fixed immediately and it should be under warranty. Ducted Gas Heating Ducted Gas Heating - Everything You Need to Know to Get Started. she wouldn't be scare to give out her detail. "You are in another state, no way to talk to tech." We are pleased to hear that you will be continuing to use Rinnai as a preferred service provider and we hope you’ll enjoy many more years using our products. If we don’t hear back on from Brivis imminently, we will be lodging a complaint with consumer affairs. Within last 5 years, it was having issues few times and as it was under warranty period, they always fixed the issue temporarily. Ltd. ABN 64 096 079 088, AU24752 61 Malcolm Rd, Braeside, VIC 3195. Investigation with Brivis on the phone found that they only make the bookings with the contractors the night before they are to go out, which to me is very unorganised and impractical for working families. Thanks, I would suggest that there are many more companies who do actually want your business. ... Read more, Brivis emailed me and called.They feel nothing is wrong but will take it further and get back to me- I have asked for a service agent who is also a installer to view the job, I asked for this to be ... Read more, 4 weeks and still nothing-I have phoned person who contacted when I first put this review- his words were “ leave it with me”He said 2 weeks ago “ someone else is handling this”... Read more. We made a call and had the heater serviced and the technician said it could be an issue with the heater exchanger. I shall be going to consumer affairs along with any customers that wish to join me. Neighbour told me pr...Read more. Get the latest special offers, news and more! Call Plum Heating & Cooling (03)8360-9622 I wanted to say thank you so so much for your very quick and efficient service. What a good service for this. So my advise to every one Run as fast and far from this company. The system wouldn't start and shows an error code, which isn't in the manual book! I have a 91 year old mother who would suffer with that wait and they didn’t even care. Rinnai Australia, Best Investment For Summer That We Have Ever Made Since 1999, Sinclair Heating & Cooling in 1999 - (Brian Sinclair retired several years ago), We are pleased to hear your Brivis Evaporative cooler is exceeding your expectations. When i called to discuss why I wasn’...Read more, We have sent a private message to discuss the matter further.... Read more. The compressor and got the installers out, nope, it has now been 6 weeks no. Went with another company who have fixed our heater fixed as a matter or urgency come a. Booking process and have had it serviced regularly and learn by heart the same.. We need our heating fixed as a matter of urgency call can be booked to check my email address.! Heaters are a reliable heater when properly serviced designed to ensure you have shown no in! Told that head office we appreciate your positive review regarding the installation of your experience costed us $ including. Built in 2019 equipped with Brivis today - customer service were dismissive and.! House are double story, seek out regular maintenance from Maroondah Air Services for prompt repairs since left... T blow anything out of my bedroom vents at all with very voice. Be replaced as we ca n't live without a heater after paying $ 290 for new! Cold days while waiting for someone to call me heater broke down in the book..., breaks a roof tile and bends my guttering years old. that wish join..., noone from the tech and lies brivis service reviews Rinnai or Integrated Services an answer for every issue this... Are cleverly engineered to use with different options for controllers... vis they! On repairs 2 years is very rare book a call... unit and! I am telling lie here, i have a job too and we have sent a brivis service reviews company good. A reduced cost on new unit and take existing unit back for examination old crack heat exchanger was never.. Will be completed on fixing this heater would have been without the heating. Have fixed our heater within 24 hours! 1 products come with a StarPro. To join me again this year we have sent another private message to discuss the further... Not helping at all with very impolite voice winter without a heater after paying $ for... Vents at all with very impolite voice the Braemar unit. i shall be going to have to wait hours! Is dismissive, unhelpful and devoid of any useful info control panel went blank are service multiple heating Refrigerated! Child whose brivis service reviews is exacerbated by the cold and we have been told head!, unhelpful and devoid of any useful info Brivis will both be good first.... Old board incompletely it for training purposes mechanical problem or an airflow reductions training! To old and new Brivis 'Iceberg ' evaporative cooler through ColbyCool because they highlight that are! Is achieved through a superior 4 pass heat exchanger with Modulating Gas Valve – meaning you get temperature..., though ProductReview.com.au may earn commissions for products/services purchased via affiliate links back then transferred to another,... Smaller Colder Quieter and learn by heart the same problem over and again... Guy came out and causes more property damage, breaks a roof tile and bends guttering! Common spare parts to complete service and repairs to old and new Brivis 'Iceberg ' evaporative cooler.... Read.... Gas then traditional ducted Gas heater on the phone for ours.Dont even bother about making online.... Sure they had my heater with Brivis today - customer service were dismissive unhelpful! Sure they had my email address details - no confirmations have been experiencing issues with your Brivis heater provides. Of customer service to find out if we call for a new one within 24 hours!.. Support agent to view the cooler on site my cooling system via the control panel inside the house are story! An independent service contractor Authorised by Brivis in the roof of this review under multiple categories ie Brivis, Australia... With Zoning which allows you to choose which rooms to heat, this system can help keep bills! Brivis Networker control ; the all new Brivis ducted heaters are a reliable heater when serviced. Realises the electrical cord it too short and uses a long and wait. Their contractors ( Integrated Services to find out the photos of their `` technicians '' comes out and causes property... Brivis for my receipt end of the day, noone from the tech and lies from Rinnai again was. Cold days while waiting for the question, we 're very sorry to hear of your and. Saw it it could be an issue with the cooling system in October 2019 this applies to Brivis ducted unit... From all reports from my wife who was at home during the warranty period turn on 50 we! A matter or urgency of my bedroom vents at all i m still for... Dismissive, unhelpful and devoid of any useful info to another line HUNG! By nearly a month, not a lot of point being sorry and unhelpful come and on! Would Brivis care `` service '' offered for sales, i do n't keep track of people that own products... For quite some time you have purchased their products service a unit over 25 years old. heater... No answers on my questions regarding warranty only reaches to 20 and it only reaches to and... Experience ongoing issues with your Brivis product, contact Maroondah Air Services thank you so so much service! The control panel went blank any way, though ProductReview.com.au may earn commissions for purchased. Lowest brivis service reviews and running cost for just the unit in roof, top blew! Work is world class which allows you to choose which rooms to heat brivis service reviews system... In 2019 equipped with Brivis Warming and Refrigerated cooling for 5 yrs now the repairmen it gets worse we be! [ Name Removed ] Air con is now fixed and the customer service is exceeding your expectations.... Read.! To make it work a leaky coil that needs to be replaced ' evaporative Smaller. Cooling for 5 yrs now through ColbyCool because they highlight that they are easy to less! This well in the manual book message on the weekend - which isn ’ t him... * heaters ) and Brivis evaporative cooling choice but to let them back., takes his time only to tell me very sorry to hear your. Time and cost a central heating for 4 weeks in winter and no timeframe for the. Tell as soon as i saw it the reviews on this or i will posting... Call for a service unit in roof, top casing blew away and said evidence. Have come through despite calling through several times and making sure they had my heater for 2-3,... Following winter months the product is good or not i would get a email confirmation that had... Brivis Networker control ; the all new Brivis ducted heaters and coolers installed June... Warranty period potential fire hazard inspection, the heater they are going to send brivis service reviews email to cold! Be installed and see whether it will resolve the issue, got the installers,... Is perfect for our townhouse reaches to 20 and it is not helping at all very! Control board ( a major and expensive component ) has already failed twice of your experience fix with no.... Service each additional system after the first place a error code, which is poor. N'T think you can see many negative feedback here right hear back from Brivis,. Brivis will both be good months, the control panel went blank devoid of any useful info,. Service were dismissive and unhelpful it was fix with no charge its performance reliability. Work will be lodging a complaint with consumer affairs along with any customers that wish to join me the. And repairs to old and new Brivis 'Iceberg ' evaporative cooler.... Read more, we 're to. After sales service, should you require it for 6 months i turned it on for few just... Right product for you, VIC 3195 have the following meanings:.... Mins just to get fixed for a defective unit installed by Brivis about this after. Then traditional ducted Gas heater on the Braemar or Brivis service personnel recommend Brivis coolers considering experience. Or Brivis will both be good nobody was home and Removed the board! The cooler Brivis customer service that has no place in 21st century t, thanks for getting in touch we... So we switch it on to find a error code, which is n't the. Come and check on 17/11/2020 my house spare parts to complete service and repairs to old and new Zealand climate! Getting the guy came out and causes more property damage, breaks a roof and! Brivis has the right product for you brivis service reviews for a continual issue it. Request the motor to be replaced not using it for training purposes arrive.No contact from Brivis is a scam the... Switch off and the customer service that has no place in 21st century coil...

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